Returns & Exchanges

At Shelter, we want you to be completely satisfied with your electronics; therefore, we offer a hassle-free 30-day return policy for all items in their original packaging. Whether it is a technical issue or a change of heart, our team is here to ensure a smooth and efficient resolution.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the electronic items you wish to return.

2

Prepare the Package

Securely pack the device in its original box with all included cables, manuals, and accessories to ensure full credit eligibility.

3

Print and Ship

Download your prepaid shipping label from our portal, attach it to the exterior of your package, and drop it off at any authorized courier location.

4

Inspection and Refund

Once our technicians verify the item's condition at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing