Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What kind of warranty comes with my electronic devices?
All products purchased from Shelter come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions. Extended protection plans are also available at checkout.
How long does shipping take for high-value tech items?
We prioritize security and speed. Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. All electronics are shipped with specialized protective packaging and tracking.
Can I return a product if I have already opened the box?
Yes, we offer a 30-day return policy. However, items must be in original condition with all cables, manuals, and accessories included. A small restocking fee may apply to opened items depending on the condition.
Are the gadgets sold on Shelter authentic and brand new?
Absolutely. Shelter is an authorized retailer for all brands we carry. Every product is 100% authentic, brand new, and factory-sealed unless explicitly labeled as 'Certified Refurbished'.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-ticket items, we also offer flexible financing options through Klarna and Affirm to help you pay over time.
Do you offer technical support if I have trouble setting up my device?
Yes, our dedicated technical support team is available via live chat and email to assist you with initial setup, software updates, and troubleshooting for any device purchased from our store.